Privacy Policy

Coastline Premier Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and share information when you visit our website, request a quote, or schedule cleaning services in California.

1. Information We Collect

When you request a quote or contact us, we collect:

• Identifiers: name, email address, phone number, and zip code.
• Service details: the services you request and any notes you provide (room count, pets, fabric type, preferred timing).
• Technical data: IP address, browser type, device, and pages viewed, collected automatically by our hosting and analytics providers.

2. How We Use Your Information

• To respond to quote requests and schedule service appointments.
• To communicate about your booking, including confirmations and follow-ups.
• To improve our website, services, and customer experience.
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Information

We do not sell your personal information. We share data only with trusted service providers who help us operate our business (e.g., secure hosting, scheduling software, payment processors), and only as required by law or to protect our rights.

4. Your California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose.
• Request deletion of personal information we have collected from you.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information (we do not sell or share for cross-context behavioral advertising).
• Limit the use of sensitive personal information.
• Be free from retaliation for exercising any of these rights.

To exercise any CCPA right, call us at 949-393-5323 or email us through the contact form. We will verify your request and respond within 45 days as required by California law.

5. Cookies & Analytics

Our website uses essential cookies to function and may use first-party analytics to understand how visitors interact with the site. You can disable cookies in your browser settings; some site features may not work as intended without them.

6. Data Security

We use industry-standard technical and organizational safeguards — including HTTPS/SSL encryption, restricted access, and reputable cloud infrastructure — to protect the information you submit. No method of transmission over the internet is 100% secure.

7. Data Retention

We retain quote and customer records only as long as needed to provide service, comply with tax and accounting requirements, and resolve disputes.

8. Children's Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

10. Contact Us

Questions about this Privacy Policy or your California privacy rights? Call Coastline Premier Cleaning at 949-393-5323 or reach out through our contact page.